To find out all about using the Orak e-commerce platform and the conditions of purchase.

(Version updated to January 3, 2022)


The company ORAK publishes the website accessible under the URL and offers from it, under the conditions defined below, the purchase of the products presented there.

Any order placed on the Site is subject to the unconditional acceptance of these GCS by the Customer.

Before clicking on the icon "I have read and accept the GCS" as part of the process of a purchase on the site, you must read them carefully in their entirety.

by clicking on the icon "I have read and accept the terms and conditions" you guarantee:

Express your consent to become a "customer", as well as your agreement on the entire content of these general conditions of sale ("cgv") and you undertake with regard to the company Orak, your co-contractor, to respect them all terms without reservation;
You warrant that you have read and accepted these T&Cs.
You warrant that you have read and accepted these T&Cs.

These GCS are concluded between you and the company Orak, a limited liability company having its registered office at 15, avenue de Norway – 91140 Villebon s/ Yvette, registered with the RCS of Evry under number SIRET 503 110 835 00025, whose no. ° intra-community VAT is fr04 503 110 835, whose email address is, represented by its manager.


The terms and expressions referred to below mean, when preceded by a capital letter, for the purposes of the interpretation and execution hereof:

Customer: refers to the legal person, co-contractor of ORAK.
GTC: refers to these General Conditions of Sale, governing the contractual relationship between ORAK and the Customer.
Customer account: refers to the private part of the Site to which the Customer accesses after having entered his Identifiers.
ID : refers to the couple formed by the e-mail address and a password, specific to the Customer, personal and confidential, necessary for access to the Customer Account.
Delivery : means the first presentation of the Products ordered by the Customer to the delivery address indicated when ordering.
Product(s): refers to the Products offered for sale on the Site.
Services): refers to the Services offered for sale on the site.
Consumables): refers to the Consumables offered for sale on the site.
Site : refers to the website accessible under the URL or under any other URL address which may be added to or replace this one.


These T&Cs govern the relationship between ORAK and the Customer with respect to the use of the Site and the sale of any Product, Service, Consumable through the Site. These T&Cs constitute the entire agreement between ORAK and the Customer with respect to their subject matter and replace any prior or contemporaneous agreement, oral or written.


The T&Cs are accessible on the Site and can be saved and/or printed by the Customer for the purpose of keeping them.

The applicable T&Cs are those online at the time of the order. ORAK may be required to modify and develop its T&Cs. It is therefore up to you to read the T&Cs before accepting them for each new order.

The T&Cs are only accessible in French.

If any of the stipulations of the GCS is void under a rule of law, a law in force, or a final decision of a competent jurisdiction, it will be deemed unwritten, but will not result in the nullity of the GCS in their entirety, nor of the other stipulations.

The fact, for one of the Parties not to take advantage of a breach by the other Party of any of the obligations referred to in the GCS, cannot be interpreted for the future as a waiver of the obligation in cause.


The Site is accessible from the following equipment: computer, tablet or smartphone, subject to having internet access.

Registration on the Site is free, the Site is exclusively reserved for Legal Persons whose head office is based in Metropolitan France. The Customer is reminded that he is responsible for the cost of using the remote communication technique used as fixed by his telephone and/or internet subscription, and his means of access (computer, tablet or smartphone).

The Customer undertakes to provide ORAK with accurate information, and to update it as necessary, by connecting to its Customer Account.

ORAK reserves the right, at its sole discretion, with or without notice, in particular in the event of violation of any of the obligations provided for in these T&Cs, to remove or suspend, temporarily or permanently, access to the Customer Account by the Customer author of the said violation.

In order to guarantee a high level of protection of the information stored in the Customer Account, the Customer undertakes to change his password regularly. Similarly, at the end of each use of his Customer Account, the Customer must disconnect using the link provided for this purpose.

In the event of misappropriation of one or other of its Identifiers, the Customer must immediately inform ORAK at the following address, in order to allow it to suspend access to the Customer Account by means of its Identifiers.

Once registered, the Customer may at any time access the functionalities offered by his Customer Account, allowing him in particular to:

To consult its customer data;
To consult the history and details of orders, quotes, invoices, etc.;
Subscribe to newsletter.


5.1 Characteristics

In accordance with Articles L.111-1 and L.111-3 of the Consumer Code, the essential characteristics and prices of the Services/Goods/Consumables sold online are available on the Site.

ORAK makes every effort to ensure that the graphic representation of the Products on the Site is as faithful as possible to the Products. However, given the digital presentation of the Products on the Internet, it is possible that the Customer's perception of the photographic representation of the Products does not correspond exactly to the Product itself, which the Customer admits and acknowledges. The difference in perception by the Customer of the shapes and colors between the photographs or graphics presented and the Products cannot engage the responsibility of ORAK.

ORAK draws the Customer's attention to the fact that the reproduction of colors may differ depending on the screens. The colors are merely indicative.

On the other hand, in the event of a second order for an identical Product (same color), ORAK draws the Customer's attention to the fact that the color rendering may be very slightly different. As such, the Customer will not be entitled to request the cancellation of the sale and reimbursement in the event of bath differences.

Without an explicit request made in writing prior to his order, the Customer will not be entitled to request the cancellation of the sale and reimbursement in the event of bath differences.

In case of doubt, it is strongly recommended for the Customer to order Samples. Samples and shipping will then be the responsibility of the customer.

For reuse slabs, the Product is in limited quantity, so it is up to the customer to order the appropriate quantity. The product may be recommended as a new tile if the product is still available from the manufacturer.

For the Service part, the number of m² that you communicate to us will be checked by our teams and adjusted if necessary at the end of the service if the difference is greater than 5%. If the difference is less than 5%, a credit note will be realised.


The Customer has the option of ordering samples of Carpet Planks/tiles,

Shipping is by UPS or Colissimo.

There is a charge for the sample for the reuse tiles (€5/tile), the shipping and packaging costs are to be paid by the Customer: €15.95 from 1 to 4 samples, then €21.95 from 5 to 8 samples.

In the event of an order, the delivery costs of the samples will be credited to the customer in the form of a reduction code given upon receipt of the latter.

Sample discount codes cannot be combined.

Samples cannot be returned, exchanged or refunded.

5.2 Compliance

The Products comply with the requirements in force in France relating to the safety and health of persons, the fairness of commercial transactions and the protection of consumers at the time of their placing on the market.


6.1 Selling price

The price of Products, Services, Consumables is displayed directly on the Site.

The sale prices are indicated, for each of the Products, Services, Consumables appearing in the electronic catalog, in euros excluding taxes, excluding delivery, storage if delivery is deferred in time and transport costs mentioned before validation of the order. and charged extra. All prices are subject to manifest typographical error.

The total amount owed by the Customer, including delivery costs, storage costs and all other costs related to the order is indicated on the order confirmation page.

The selling price applicable to the Product is that in force on the Site on the day of the order.

For orders up to €10,000 excluding VAT: The full sale price is due upon ordering and the order will only be validated once these GCS have been accepted and the sale price has been paid.

For orders over €10,000 excluding VAT or with a delivery date of D+30: You will be contacted within 24-48 hours by the account manager in your area before validating all the points. 30% of the total amount including tax of the order and the acceptance of the GCS is necessary to validate the order. The full sale price is due on the date of dispatch or 30 days after receipt, depending on your current account.

6.2 Delivery costs

Delivery costs are invoiced to the Buyer according to the weight and dimensions of the package, the place of delivery and the carrier.

The delivery costs applied are indicated at the time of the order and before the final registration of the order.

The delivery costs are indicated in the "delivery costs" section. ORAK reserves the choice of the carrier and guarantees the correct routing of the goods.

The customer agrees to provide all the information necessary for delivery. In the event of a change in the delivery address once the goods have been dispatched, ORAK reserves the right to invoice the customer for the costs incurred.

6.3 Billing

ORAK sends the Customer or makes available to him an invoice electronically after each payment. The Customer hereby expressly agrees to receive invoices electronically.


7.1 Domain

The online sales offers presented on the Site are reserved for professional Customers residing in metropolitan France, Corsica or Monaco.

7.2 Validity of the offer

The offer to sell the Products is valid as long as it is visible on the Site, and within the limits of available stocks. ORAK is free to withdraw at any time one or more Products offered for sale on the Site and/or to modify any photograph or information relating to them.

7.3 Acceptance

The acceptance of the offer by the Customer is validated by the confirmation of the order under the conditions determined below.


To order, the Customer must follow the ordering procedure of the Site, the different steps of which are as follows:

Selection of Products, Services, Consumables, characteristics and quantities and inclusion in the basket;
Modification or validation/verification of the basket in order to place an order;
Indication of billing information;
Choice of the delivery address if it is different from the billing address;
Choice of delivery method;
Choice of payment method;
Acceptance of the privacy policy;
Acceptance of these T&Cs;
Order confirmation ;

The order is thus the subject of a summary on the Site which allows the Customer to check the details of his order and in particular the price and the information communicated, and to possibly modify the order, before validating it. The validation of the order is worth confirmation of the acceptance by the customer of the GCS, the Products purchased, their price as well as the associated delivery and storage costs, as indicated in the summary of the order.

ORAK acknowledges receipt, by email, of the order thus placed by the Customer. This email contains a confirmation of the global payment or the deposit and the order with summary, as well as the corresponding invoice.

The Customer formally accepts the use of e-mail for confirmation by ORAK of the content of his order.

This e-mail confirms that the Customer's order has been taken into account by ORAK, and not that the product or consumable ordered is available.

Products and Consumables are offered within the limits of available stocks.

In the event of unavailability of the Product(s) or Consumable(s) ordered, the Customer will be informed of this unavailability and may, at ORAK's option, have a Product or Consumable delivered of an equivalent quality and price, or be reimbursed without delay and at the latest within thirty days of payment of the sums he has paid.

ORAK reserves the right to refuse any order for legitimate reasons and, more particularly, if the quantities of Products or Consumables ordered are abnormally high for buyers who do not have a sufficient stock.

For any information and questions about an order on the Site, or its execution, the Customer may contact ORAK at the following coordinates: Postal address:

15, avenue de Norway – 91140 Villebon S/ Yvette
Tel: 01 60 92 41 99


The prices of the Products are displayed in euros, and do not include the value added tax (VAT) applicable in France on the day of the order. Any change in the rate applicable to VAT will automatically be passed on to the prices indicated. Products and Consumables are payable in cash if the sum does not exceed €10,000 excluding VAT when the order is validated. For orders over €10,000 excluding tax, a business manager will contact the Customer.

The order is deemed accepted by ORAK from full payment of the price, including delivery and storage costs applicable where applicable. The transfer of ownership of the Products and Consumables ordered will only be effective after this full payment. In the event that payment is refused for any reason whatsoever, the sale will therefore be void.

Payment is made immediately upon ordering by Visa or Mastercard credit card issued by a credit institution whose head office is located in the European Union, by bank transfer or by PayPal payment.

It is strictly forbidden for the Customer to send his bank details by email to ORAK and a payment could not be made in this way. In the event that the Customer has nevertheless sent his bank details by email, the email will be deleted as soon as possible by ORAK.

As part of these payments, ORAK has no access to any data relating to the Customer's means of payment. Payment is made directly to the bank (BNP PARIBAS or CIC).

The Customer guarantees to ORAK that he has all the authorizations required to use the means of payment chosen. The Customer expressly acknowledges that the communication of his bank card number to ORAK constitutes authorization to debit his account up to the price of the Products ordered, as well as any associated delivery or Storage costs. If necessary, a notification of cancellation of order for non-payment is sent to the Customer by ORAK on the email address communicated by the Customer.

The Site is equipped with an online payment security system using the SSL protocol to encrypt the transmission of the Customer's bank details.

The online sale of the Products presented on the Site is reserved for professional buyers who reside in metropolitan France, Corsica and Monaco. Deliveries can only be made to these specific geographic areas.

When the Customer signs an estimate, he agrees to pay the full amount specified on the latter. In case of late payment, the penalty rate is 5%.

Discount vouchers cannot be combined and are specific to each customer.


10.1 Terms of delivery

Deliveries are made to the address indicated by the Customer when ordering on the day and within the time slot indicated by the carrier.

Claims for delivery errors must be made to ORAK on the day of delivery or the first working day following delivery at the latest.

The Customer undertakes to provide all the information necessary for delivery. If the street is not accessible to trucks weighing more than 7.5 tonnes or 3.5 tonnes, the costs for a delivery by van or small truck will be re-invoiced to the Customer.

ORAK draws the Customer's attention to the fact that deliveries are made at the foot of the building. In the event of a particular wish, the Customer must contact ORAK in order to draw up an estimate.

In the event that the Customer is not present on the date and within the time slot indicated by the carrier, ORAK may re-invoice the Customer for the costs incurred with the carrier to transport the Products or Consumables to the Customer, as well as the costs to return them to its warehouses in France.

For the Services, the Customer will be contacted by the Orak Operations department, in order to validate the date and time of the intervention. These elements will be agreed with the Client. The Customer must authorize access to the Orak teams, in the event of their absence, a lump sum for the postponement of the service will be invoiced to the Customer.

ORAK reserves the choice of carrier (independent carrier) and guarantees the proper delivery of the goods.

Upon delivery by the carrier, the Customer must sign a delivery note. Beforehand, it is the Customer's responsibility to unpack the Products, to check on receipt the compliance and condition of the packaging of the Products, and to check whether the Products delivered are in good condition and comply with those ordered, and failing to mention on the delivery note.

In the event of an anomaly concerning the delivery (damaged Product, Product not conforming in kind or in quantity), the Customer must imperatively formulate reservations upon receipt, in the form of detailed handwritten observations, dated, explicit and accompanied by his signature, on the delivery note, within three days of receipt, and notify these reservations to ORAK by post or by email to the following address:

Any complaint made in the absence of a reservation may be rejected without the possibility of recourse for the Customer. The absence of complaints, the non-issuance of reservations on the part of the Customer mean that the Product or the Consumable delivered is deemed satisfactory and cannot be the subject of any subsequent dispute.

The above provisions do not, however, hinder the Customer's right to seek recourse against ORAK on the basis of the guarantee of conformity, hidden defects or automatic liability (article L. 221- 15 of the Consumer Code).

In the event that the Customer wishes to entrust the delivery of the Product to a carrier other than the carrier chosen by ORAK, the risk of loss or damage to the goods is transferred to the Customer when the goods are handed over to the carrier. ORAK cannot under any circumstances be held responsible for any failure by the carrier chosen by the Customer to fulfill its obligations relating to the transport of the Product.

10.2 Delivery costs

The costs of delivery or provision will, in any case, be indicated to the Customer before any payment and only concern deliveries made in metropolitan France, Corsica included.

The delivery costs indicated on the Site are understood to be in euros, excluding taxes. VAT applies at the rate in force on the date of the order.

10.3 Delivery times, completion time

Delivery times are indicated on the Site for each Product, Consumable and each delivery method. The delivery time is indicative except for the Products or consumables indicated in stock. We remind the Customer of the delivery times at the time of order confirmation and before payment.

Only applicable to consumers within the meaning of the Consumer Code:

In the absence of delivery after the expiry of a period of thirty calendar days, the Customer may request the resolution of the sale by registered letter with acknowledgment of receipt or by email to the address and obtain the restitution of his payment within a maximum period of fourteen days from his request.

10.4 Product Compliance

If the product does not comply with the order, it is up to the Customer to send a complaint to ORAK in order to obtain the replacement of the Product or possibly the resolution of the sale. For reuse Products, replacement will only be possible if the Product is still available, replacement with an equivalent Product in terms of price and quality will be possible or possibly the cancellation of the sale.

The Customer is solely responsible for ordering the Products. ORAK cannot be held responsible in the event that the Product ordered is too bulky to be delivered to the address indicated by the Customer when ordering or in the event of an error by the Customer in the dimensions of the Product communicated when ordering. .

10.5 Failure to deliver

The total failure to deliver entails the automatic resolution of the sales contract.

The Customer undertakes to wait a period of thirty days after notification of a sale to file a complaint with ORAK in the event of non-receipt, total or partial, of the Product or Consumable ordered. Reimbursement may be subject to prior communication by the Customer of a sworn statement attesting to the non-receipt of the Product.

A complaint of total non-receipt of the Product or Consumable ordered, deemed justified by ORAK may lead, except for fraud, to the reimbursement of the Customer.


In accordance with its legal obligations, ORAK offers a two-year conformity guarantee from the delivery of the Product in accordance with Article L. 217-12 of the Consumer Code.

In any case, the Customer benefits from the legal guarantee of eviction (in accordance with articles 1625 and following of the Civil Code) and the guarantee against hidden defects in accordance with articles 1641 and following of the Civil Code). On condition that the Customer proves the hidden defect, ORAK must legally repair all the consequences.

When acting as a legal guarantee of conformity, the Customer:

Benefit from a period of two years from the delivery of the property to act;
Can choose between repairing or replacing the good, subject to the cost conditions provided for in article L. 217-9 of the consumer code;
Is exempted from providing proof of the existence of the lack of conformity of the good during the twenty-four months following the delivery of the good (except for second-hand goods, for which the period is six months following the delivery of the good) .

The Buyer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code, in the event of a defect which appears within two years from the date of discovery of the defect. In this case, the Buyer can choose between rescinding the sale or reducing the sale price in accordance with article 1644 of the Civil Code. Under the terms of this legal warranty, the Buyer must provide proof that the Product had a hidden defect on the date of sale.

“Article L.211-4 of the Consumer Code

The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.

Article L.211-5 of the Consumer Code

To be in conformity with the contract, the good must:

1° Be suitable for the use usually expected of a similar item and, where applicable:

Correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
Present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted.

Article L.211-12 of the Consumer Code

The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

Article 1641 of the Civil Code

The seller is bound by the guarantee on account of hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or does not would have given a lesser price, if he had known them.

Article 1648 of the Civil Code

The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. »


These T&Cs may be saved and printed by the Customer for storage and reproduction purposes. Any order summary validated by the Customer constitutes an irrevocable commitment. This document, to be kept, constitutes proof of the Customer's order.

In accordance with article L.134-2 of the Consumer Code, ORAK archives contracts concluded electronically for an amount greater than 120 euros for a period of ten years from their conclusion. The Customer may obtain a copy of his contract by contacting


The content (texts, images, diagrams, drawings, photographs, etc.), the structure and the software implemented for the operation of the Site and on the Site, are the exclusive property of ORAK. Any representation or reproduction in whole or in part, translation, adaptation, arrangement made without the consent of ORAK constitutes an infringement.

The rights relating thereto are reserved for all countries and for the duration of the intellectual property rights. Any use giving rise to the aforementioned rights can only take place with the express, written and prior authorization of ORAK, by submitting a written request by e-mail to

ORAK does not give any other intellectual property guarantee concerning the Products other than that of the eviction of its personal act, to the exclusion of any guarantee of eviction by third parties.

In the event that an action for infringement is brought against the Customer, the latter may not call ORAK in warranty, nor bring a recourse action.

In addition, ORAK remains the owner of all intellectual property rights on the studies, drawings, models, prototypes, etc., produced (even at the Customer's request) with a view to supplying the Products to the Customer. The Customer is therefore prohibited from any reproduction or use of said studies, drawings, models and prototypes, etc., without the express, written and prior authorization of ORAK, which may condition it on financial compensation.

Finally, any extraction, integration, compilation, or use for commercial purposes of the information contained in the databases accessible from the Site, as well as any use of robots, data mining systems and other data collection tools is strictly prohibited.


ORAK may exonerate itself from all or part of its liability by providing proof that the non-performance or poor performance of the contract is attributable either to the Customer or to the unforeseeable and insurmountable fact of a third party to the contract.

ORAK will not be considered responsible or in default for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French case law.

The Products, Consumables sold on the Site comply with the regulations in force in France. The Purchaser is solely responsible for the choice of Products, Consumables, their conservation and their use. Consequently, the total or partial impossibility of using the Products or Consumable, in particular due to incompatibility of the equipment, cannot give rise to any compensation, reimbursement or questioning of the responsibility of ORAK, except in the case of a proven hidden defect, non-compliance, defect provided for by the Civil Code and the Consumer Code.

It is the Customer's responsibility to verify the accuracy of the information provided when ordering, including the delivery address. The Customer remains responsible for the information he provided when registering and ordering. ORAK excludes all liability (i) in the event of any input errors by the Customer which could cause delivery errors and (ii) in the event of any errors made by the Customer or non-compliance by the Customer with the terms of delivery. that he will have agreed with the carrier himself. If necessary, the costs necessary for the return and storage of the Products and Consumables will be borne by the Customer.


15.1. Prior complaint

Any complaint, whatever its nature, relating to a Product, Consumables or Services must imperatively be presented by sending an e-mail addressed to ORAK customer service at the following address: ORAK SARL – 15, avenue of Norway – 91140 Villebon S/ Yvette or by e-mail to the email address: For more information, the ORAK teams are available to the Customer on 01 60 92 41 99.

In the event of damage observed on the pallet or an error in the reference sent, the Customer must provide all the details on the delivery note (reason for the refusal, condition of the packages) and send us photos of the packages or of the erroneous product. .

Warning ! Proper-looking packaging can hide shocks. In case of defect or breakage, we invite you to refuse the package.

If you nevertheless decide to accept the package, you must imperatively note on the transport voucher a detailed description of the damage observed and keep a copy of this transport voucher.
You will be asked for any compensation or exchange.
The words "subject to unpacking", "damaged in intact packaging" or any other remark on the packaging have no legal value and do not allow any recourse against the carrier.

Don't be intimidated by the driver!

It is essential to unpack the Product(s) before signing the receipt. Legally you have 15 minutes to open and check packages. If the delivery person does not want to wait for the end of the unpacking, write in full "the delivery person did not wish to stay" and have the driver sign then send a registered letter within 3 days to the carrier.

Each complaint must be detailed and clearly indicate the reasons for the dissatisfaction.

Following the filing of a complaint, ORAK and the Customer undertake to use their best efforts to resolve the dispute amicably.

The Customer has the possibility of being assisted by a professional association of the branch, or any other counsel of his choice. It is recalled that the search for an amicable solution does not interrupt the period of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the judgment of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the Customer honors its financial commitments to ORAK.

The Customer may also withdraw his complaint at any time, any withdrawal being final.


Acceptance of these T&Cs electronically between the Customer and ORAK has the same probative value as the agreement on paper.

In general, the Customer acknowledges and agrees to exchange with ORAK, in particular by e-mail, for example within the framework of the information which may be sent to him during the execution of these GCS.



For any questions relating to these conditions of use of the Site, the Customer may write to the following address: ORAK, 15, avenue de Norway – 91140 Villebon S/ Yvette or send an email to

By ticking the box provided for this purpose or by expressly giving their consent to this end, the Customer accepts that ORAK sends him, at a regular and reasonable frequency, a newsletter (newsletter) which may contain information relating to the ORAK activity.

When the Customer ticks the box provided for this purpose, he agrees to receive commercial offers from ORAK for Products, Services and Consumables similar to those presented on the Site.

The Customer has the option of unsubscribing from the newsletter by clicking on the link provided for this purpose, present in each of the ORAK Newsletters.


The validity, interpretation and execution of these T&Cs are subject to French law.

Any question relating to the validity, interpretation, execution or non-execution of these GCS will be subject to the exclusive jurisdiction of the French courts, notwithstanding multiple defendants or warranty claims, and this for all types of proceedings.

1 Preliminary article of the Consumer Code: “For the purposes of this code, the following terms mean:
- consumer: any natural person who acts for purposes that do not fall within the scope of his commercial, industrial, craft, liberal or agricultural activity;
- non-professional: any legal person who does not act for professional purposes;
- professional: any natural or legal person, public or private, who acts for purposes falling within the scope of his commercial, industrial, artisanal, liberal or agricultural activity, including when he acts in the name or on behalf of a other professional. »